Bunny Love Doll Return and Refund Policy
A well-crafted refund and return policy is essential, especially for products like TPE sex dolls which are intimate and require careful handling. Here’s how you might structure such a policy to ensure clarity and fairness to your customers while protecting your business interests:
Refund and Return Policy for TPE sex Dolls
Overview
We are committed to providing our customers with high-quality products and ensuring that each doll is meticulously inspected before shipping. However, we understand that on rare occasions, a product may be delivered in a damaged state due to circumstances beyond our control.
Reporting Damage
- Immediate Reporting: If your doll arrives severely damaged, please contact our customer service team within 24-48 hours of receipt to report the damage. We request that you provide detailed photographs and a description of the damage so we can better understand the issue.
- Timeframe for Claims: Reports received after 48 hours from the time of delivery will unfortunately not be eligible for return or refund. Prompt reporting is crucial for us to promptly address the issue with our shipping partners and help prevent future occurrences.
Non-Returnable Items
- Change of Mind: Please note that due to the intimate nature of our TPE dolls, we cannot accept returns based on change of mind. We appreciate your understanding that this policy is in place to ensure the health and safety of our customers, and to maintain the highest standards of hygiene and customer satisfaction.
Process for Handling Damaged Products
- Assessment: Once we receive your report and supporting evidence of the damage, our team will assess the claim to determine the cause and extent of the damage.
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Resolution Options: If the damage is confirmed to be due to shipping or a defect from our manufacturing process, we will offer you the choice of:
- Replacement: We can send a replacement doll of the same model at no additional cost to you.
- Refund: If a replacement is not feasible or unwanted, we may offer a full refund. The decision to provide a refund will be made at our discretion and based on the specific circumstances of the case.
- Return Shipping: In cases where a return is necessary, we will provide instructions on how to proceed. Return shipping costs will be covered by us in the event of confirmed damage or defect.
Contact Information
For any reports of damage or inquiries regarding our refund and return policy, please contact our customer service department through:
- Email: support@bunnylovedoll.club
- Phone:+1-510-925-1849
- Operating Hours: Our team is available from 8:00 AM to 10: PM [ Monday - Saturday, PST ].
Conclusion
Your satisfaction is our priority. We strive to handle all issues concerning damage or dissatisfaction with discretion and prompt attention. Thank you for your understanding and cooperation with our policies, which are designed to ensure a smooth and satisfactory experience for all our customers.
This policy provides clear guidelines and helps manage customer expectations effectively, maintaining a balance between customer rights and business needs.
